Customer Care & Privacy

Return Policy

EquoWare accepts unused, unwashed (or dry-cleaned), unworn and undamaged merchandise for a full refund or exchange within 15 days from the delivery date. Please note that due to the COVID-19 pandemic, returns are sometimes taking up to 14 days to process.  Thank you for your patience.

All items must be returned in original condition with all tags attached and original packaging, including branded boxes, garment bags and dust bags. When trying on footwear, please ensure soles do not get damaged.

EquoWare reserves the right to deny a refund if the merchandise does not meet policy requirements. For any questions, please contact:


Privacy - EquoWare is committed to protecting your privacy and will NEVER sell or share any customer information.