Customer Care & Privacy
EquoWare accepts unused, unwashed (or dry-cleaned), unworn and undamaged merchandise for a full refund or exchange within 10 days from the delivery date. Original tags must be on products. Discounted Items are not returnable.
Please note that due to the COVID-19 pandemic, returns are sometimes taking up to 14 days to process. Thank you for your patience.
All items must be returned in original condition with all tags attached and original packaging, including branded boxes, garment bags and dust bags.
Special orders and footwear are not returnable without prior approval
EquoWare reserves the right to deny a refund if the merchandise does not meet policy requirements. For any questions, please contact: firstname.lastname@example.org
Privacy - EquoWare is committed to protecting your privacy and will NEVER sell or share any customer information.